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We’re changing how we manage ISA ‘oversubscriptions’

Process change

From 3rd February 2020, if we receive a Direct Debit payment that exceeds the ISA allowance available to the client, we’ll return the payment in full. If and when this happens, we’ll let you know the same day.

Our Terms and Conditions will be updated to reflect the new process.

Why are we making this change?

The way we managed oversubscriptions previously relied on manual intervention. The new process is designed to protect your clients by reducing the risk of human error.

‘Overflow’ option

If your client holds one of our GIA or SIPP portfolios, you can request for either of these to act as an ‘overflow’ account. This means any ISA oversubscriptions will go into this account automatically. The overflow option will need to be requested before the Direct Debit is collected.

Any questions?

If you have any questions, or would like to discuss the ‘overflow’ option, please get in touch with our Client Services team on 0117 204 7678.



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