Complaints & Dispute Resolution
At Parmenion we have established procedures in accordance with the FCA Rules for the effective consideration of complaints.
If you have a complaint, please contact us by one of the following methods:
Quality Assurance & Complaints Manager
Parmenion Capital Partners LLP
Alternatively, you can also make a complaint by:
Telephone: 0117 204 7652 or 0345 519 0100 (asking for our Quality Assurance & Complaints Manager)
Please find further details of how Parmenion handle complaints, as well as by viewing our Complaints Management Policy.
If, having given us the opportunity to resolve your complaint, you remain unhappy, you can write to The Financial Ombudsman at:
The Financial Ombudsman Service,
London, E14 9SR.
Telephone 0800 023 4567 or email firstname.lastname@example.org
Further information on the Financial Ombudsman Services can be found on their website:
You can use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr to verify this. The ODR service is available to EU residents who have a complaint about a product or service purchased online. The ODR platform will re-direct your complaint to the Financial Ombudsman Service – you may therefore prefer to contact Parmenion or the Financial Ombudsman Service directly in the first instance.
If you wish to contact us via telephone please call us on 0345 519 0100. Alternatively you can also contact us via email at email@example.com.