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Staying focused as lockdown continues

If there’s one thing we’re all staying at Parmenion, it’s focused on maintaining the 5 star customer service our customers have come to expect, even during lockdown.

We’ve remained open for business throughout the Covid crisis, with the vast majority of our team working remotely. Just a handful of people are office based on two week rotations – and we’re all very grateful to our red and blue team stars for doing their bit.

For everyone else, it’s very much business as usual. All our service channels are open – phone, email, Livechat – and even in the period since 23rd March, our response times are as swift as ever. We’re still answering 94% of calls within 20 seconds or less. Our Livechat service has never been busier, and we’re delighted to see advisers rating it 4.7/5 for service.

Meanwhile, visits to our Knowledgebase – our online repository of essential information for advisers and paraplanners – has seen an increase in visits of nearly 300%.

That’s why we’ve created this new infographic.

Client Service Infographic

It’s designed especially to celebrate the outstanding commitment of our customer service team over the past year. And as you can see, they’ve been maintaining their high standards even in these difficult circumstances. We couldn’t be prouder of them.