Staying focused as lockdown continues
If there’s one thing we’re all staying at Parmenion, it’s focused on maintaining the 5 star customer service our customers have come to expect, even during lockdown.
We’ve remained open for business throughout the Covid crisis, with the vast majority of our team working remotely. Just a handful of people are office based on two week rotations – and we’re all very grateful to our red and blue team stars for doing their bit.
For everyone else, it’s very much business as usual. All our service channels are open – phone, email, Livechat – and even in the period since 23rd March, our response times are as swift as ever. We’re still answering 94% of calls within 20 seconds or less. Our Livechat service has never been busier, and we’re delighted to see advisers rating it 4.7/5 for service.
Meanwhile, visits to our Knowledgebase – our online repository of essential information for advisers and paraplanners – has seen an increase in visits of nearly 300%.
That’s why we’ve created this new infographic.
It’s designed especially to celebrate the outstanding commitment of our customer service team over the past year. And as you can see, they’ve been maintaining their high standards even in these difficult circumstances. We couldn’t be prouder of them.
“The above article is intended to be a topical commentary and should not be construed as financial advice from either the author or Parmenion Capital Partners LLP. If a client wishes to obtain financial advice as to whether an investment is suitable for their needs, they should consult an authorised Financial Adviser. Past performance is not an indicator of future returns.”
Any news and/or views expressed within this document are intended as general information only and should not be viewed as a form of personal recommendation. All investment carries risk and it is important you understand this. If you are in any doubt about whether an investment is suitable for you, please contact your financial adviser.